BOARD QUESTIONS/ FAQ

How do I use the Keyfob? The remote control is the key fob in the box. Although this has four buttons its used for just turning the board on and off to save you having to bend down. Alternatively if you prefer you can use the silver on/off button on the side of the Breezeboard PRO. The redundant buttons have no functionality. To pair your key fob to the board, turn the board on on the back of the board, then press the keyfob to turn the board off, you should now be able to turn the board on and off from the keyfob. How do I reset or rebalance my board? The Breezeboard PRO from time to time needs a re set. This is easy to do and the instructions to do it are here: 1. Charge the board for two hours to make sure its fully charged. (The charger has a red light on it which illuminates when plugged in, this red light will turn to green when fully charged) Then unplug the charger. 2. Turn off board and make sure the tops of both sides of the boards are level. If its working fine both lights will light up for an instant when you switch it on, then just one light on the top and your board. 3. Turn off the board. 4. Hold down the “on” button for 30 seconds. The blue lights should come on under the board and start flashing. Let them continue for 30 seconds. 5. Turn off the board. FINALLY – Turn it back on again two green lights then one on the top? Happy Boarding 🙂

RETURNS

What is your returns policy? If you are unhappy with product, we will allow you to return the item within 30 days, yes that right! – we have a no quibble 30 day returns policy. Do you refund? We do refund but only upto 14 days after you have received the item, and if the item is undamaged and returned in it’s original condition and packaging, including the charger and the remote control. The cost of collecting the board (including administration) is £30.00. What happens if the board breaks? We warranty the battery for 12 months, due to the nature of the product we cant be held responsible for breakages. If the board breaks, which is very rare indeed, we can fix it for you at our repair centre, but you will be charged accordingly for the parts and labour.

SHIPPING

Do you ship internationally? No. Airlines will not take the lithium-Ion battery, we are working on a solution for this. How long does shipping take? From day of order, your board is shipped the next day, you receive within 3 working days, delivery is free by tracked and signed for courier service- PLEASE NOTE we do not deliver at weekends. Will I be charged for taxes? No. The taxes are included in your overall cost. Which company do you use for shipping? We currently use INTERLINK for shipping all our breezeboard PROs.

PAYMENT WARRANTY

What forms of payments do you accept? We currently only accept payment via our merchant Klarna. Klarna offer a “BUY NOW PAY LATER” service, if you qualify for their terms and conditions you can receive your Breezeboard by courier within 3 working days and pay 14 days later. Acceptance to Klarna terms is completely at the discretion of www.klarna.com please visit their website for more information on how it works. Any decision on the free 14 days credit is not controlled by Breezeboard PRO, should you wish to find out why you haven’t been accepted you can contact Klarna on their website or call 020 300 50833 Monday – Saturday 9am till 6pm. What are your warranty terms & conditions? The battery, charger and charging port is guaranteed for a period of 1 year. We do not cover for accidental damage or misuse. How do I secure my board for Christmas Delivery? Please order as soon as possible, stock levels will decrease the nearer we get to Christmas. We would advise placing the order before the 18th December 2016 to ensure delivery or alternatively come and see us in the Superstore at Chillfactore Manchester and purchase your Breezeboard PRO.

WHAT HAPPENS AFTER I PLACE MY ORDER?

We will send you an email which says • The details of what you have purchased. • The total cost. • Klarna will also contact you accepting your purchase. • Arrangements for delivery. • How and when you can cancel the order and who pays for the return of goods. • An address where complaints can be sent to. • Our contact details including our helpline number.

WHAT IS OUR ADDRESS FOR COMPLAINTS

Please put any complaints in writing, to our Superstore Repair Facility on our contact page.

CAN I BUY AT WHOLESALE?

No. Breezeboard PRO is the UK’s leading supplier. Some people refer to these as swegways, jetboards, monorover, mini segways, driven, slasherscooters, hoverboards and self balancing / balance boards. Please be aware that not all boards are made the same and Breezeboard Pro only stocks the highest quality self balancing boards at low prices with high-quality long-life Samsung or LG cell batteries that feature a 1 year warranty. We have the UK’s largest range of swegways, with many colours, wheel sizes and Bluetooth speakers and LED lights are standard on all Breezeboard PRO Swegways. The battery-powered balance board responds accordingly as you shift your balance around the board. It only takes a few minutes for a beginner to become a Breezeboard Pro rider. All of our swegways are equipped with a set of lights on the front and rear as a safety precaution, safety gear is recommended for beginners. If you have any questions, please feel free to call us 01925909140, email or use the contact form on our contact us page. Orders yours today. Finally, a proven safe board!